Refund policy

Return Policy

We apply a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

To initiate a return, you can contact us at: contact@ltdmap.com. Please note that returns must be sent to the following address:

 

STUDIO BALMEER 

119, rue de l'Abbé Groult 

75015 Paris, France

 

If your return is accepted, the return shipping costs will be at your expense. Items sent back without a prior return request will not be accepted.

 

You can always contact us at contact@ltdmap.com for any questions regarding returns.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Non‑returnable Items

Certain types of items cannot be returned, such as custom products (including special orders or personalized items). Feel free to contact us if you have questions or concerns about a specific item.

 

Unfortunately, we do not accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14‑Day Cooling‑Off Period for the European Union

 

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@ltdmap.com.